USE OF SALON SERVICES AGREEMENT
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By booking and using any of One Fur All's Salon services, you are agreeing to abide by the following rules:
​DROP-OFF RULES
Please do not arrive more than 10 minutes early to your appointment time.
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Please bring all dogs on a lead and collar or suitable harness or in a travel crate.
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Upon arrival, please press the doorbell next to the gate on Abington crescent and wait to be let in.
DO NOT open any gates or partitions on the premises. These gates are there for the safety of both our customer’s dogs and our own.
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PICK-UP RULES
Upon arrival, please press the doorbell next to the gate on Abington crescent and wait to be let in.
Please wait until one of our groomers has contacted you before returning to pick up your dog. This is because your dog will become too excited for us to safely work on once they know you are here.
You acknowledge that should you return to the premises for any reason once the groom has begun, we reserve the right to end your dog’s groom and full payment for the services booked will be due.
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​PAYMENT
​Payment is to be made by one of the following options:
​CASH
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Cash payments are available on the day. Please have the correct money as change is not always available, and discounts will not be given for lack of change.
PAYID BANK TRANSFERS
PAYID bank transfers are available on the day.
Please include your pets names as your payment reference.
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EFTPOS
Eftpos payments are available on the day.
​CANCELLATION/NO SHOW POLICY
​Cancellations made with more than 24 hours’ notice will not be subject to any charges or conditions.
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​A no show will occur if you are more than 15 minutes late to an appointment without making alternate arrangements prior to your appointment time.
We WILL collect a credit or debit card at the time of booking for late cancellation and no-show protection and by using our services you authorise to us to charge this card in the event of a no show, late cancelation or unpaid appointment.
No shows or cancellations made with less than 24 hours’ notice, will result in 100% of the booking fee being charged to the card we have on file. If no card is on file, or we are unable to process the payment for any reason, future bookings will not be accepted until the arrears amount has been cleared.
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In cases of repeat cancellations or no shows, prepayment may be required for us to accept future bookings.
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PRICING POLICY
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All prices given on our website are "starting from prices". Unless stated otherwise, these prices will apply to toy and/or small breeds with larger breeds having an increased price.
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All prices given over the phone or without having personally assessed your dog, are an estimate only and are subject to change at management’s discretion.
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Extra charges will apply for excessive matting and/or, extra time grooming.
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Extra charges will apply for flea treatments where needed.
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CHANGE OF MIND POLICY
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Our cancellation policy applies for modifications to bookings. Modifications made with more than 24 hours’ notice will not be subject to any additional charges, though discounts will not be applied for change of mind on the day.
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FLEAS
You understand that if fleas are found on my dog/s during their groom, they will be given a Capstar treatment and a flea bath to kill their current flea infestation. I further understand this will be charged at an additional cost of $35 per dog, on top of any originally quoted grooming estimate.
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You understand that these are not permanent fixes and neither Captstar nor Flea baths offer any ongoing protection from fleas.
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One Fur All recommends using Simparica Trio or similar product for ongoing protection against fleas, ticks and worms.
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ANXIOUS DOGS
You understand anxiety can pose a threat for my dog and for the grooming staff, as anxious dogs can be easily triggered and lash out.
You agree to inform One Fur All if your dog suffers from anxiety or if any of the following apply:
My dog is on medication for anxiety.
My dog has a history of trauma.
My dog has been sedated for the groom.
My dog has previously experienced a difficult groom.
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AGGRESSIVE DOGS
One Fur All does not accept bookings for ANY aggressive dogs. If your dog shows signs of aggression, their groom will immediately be ceased with full payment being due.
MATTED DOGS
Matted coats require additional time and care, and additional costs will apply for grooming.
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One Fur All does not offer full body de-matting. In most cases severe matting or pelting will result in a full shave off of the coat.
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There are risks involved when de-matting or removing a matted coat and veterinarian treatment may be needed afterwards in some cases.
One Fur All accepts no responsibility for injuries or accidents incurred while removing matted fur and by using One Fur All’s services, you agree to accept all financial responsibility for any injury caused by removing the fur.
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One Fur All does not accept repeat bookings of heavily matted dogs due to owner neglect.
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CLIPPING OF DOUBLE COATS
You understand that One Fur All does not recommend shaving double coated breeds unless a medical reason has been established.
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Shaving double coated breeds can lead to a variety of skin and coat conditions ranging in severity.
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One Fur All will discuss alternative grooming and in-between home care options.
Regardless of this advice, by choosing to clip or shave a double coated breed, you are accepting responsibility for all risks that come with this.
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EXCESSIVE URINATION OR DEFICATION
Grooming can be a nervous experience for a dog and nerves can bring with them upset stomachs. One Fur All recommends feeding your pet a SMALL amount of LIGHT food to settle their stomachs, 2-3 hours before the grooming appointment. Please allow plenty of outdoor time for them to go to the bathroom afterwards.
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If your pet is excessively nervous or anxious, please do not feed your pet prior to grooming.
A minimum of $50 fee will apply for re-bathing and/or clean-up for pets that defecate or urinate excessively during the grooming process.
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SOCIAL MEDIA
You understand that One Fur All may use images, both supplied to them or taken by them, of my pets in their social media or website.
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You agree to let One Fur All know in writing if I do not wish them to use images of my pet.
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PRIVACY
One Fur All will use the information you provide them in the course of providing grooming services and will not disclose that information to anyone unless legally required to do so. We will also send regular SMS and email communications and reminders.
By using One Fur All’s services, you authorise them to do so until such time as I stop using their service or ask them in writing not to do so.
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CARD COLLECTION
One Fur All requires a credit card be kept on file for no-show and non-payment protection.
By using One Fur All’s Services, you authorise them to charge your card in the event of no-show or for any outstanding money after each appointment.
You further understand that if you choose not to provide this, One Fur All reserves the right to reject or cancel any bookings without further communication.